Support Agent
A router sends each question to an orders agent or a read-only policy agent. Large refunds wait for a human.
Routing accuracy 90% → 95% on 20 test questions
- Python
- FastAPI
- Pinecone
- Docker
AI ENGINEER · CANADA
I'm a computer scientist in Ottawa, with an Honours degree in AI and Machine Learning from Carleton University. I build agentic AI systems in Python, from multi-agent tools with human approval steps to RAG assistants that cite their sources.
A router sends each question to an orders agent or a read-only policy agent. Large refunds wait for a human.
Routing accuracy 90% → 95% on 20 test questions
Ask questions about my experience, and get answers from my own documents.
In progress
A reproducibility study showing exact-match scoring badly underestimates LLM performance.
0.0 exact match vs ~83% valid SQL on BIRD
U-Net and Attention U-Net on chest X-rays, tested under noise, blur, and contrast loss.
U-Net: Dice 0.87 on clean images. Noise-trained Attention U-Net: 0.84 under low contrast
Do emojis improve sentiment classification? Three strategies across classical and neural models.
Emojis changed accuracy by 0.001
Class-imbalance handling for a rare-event medical dataset.
Upsampling lifted recall to ~0.80 to 0.85, but precision stayed low (~0.12 to 0.14)
ASK MY RESUME
An AI assistant that answers only from my resume and projects. It can make mistakes, so check anything important with me.